personalised products
Because each photobook is made to order with your own photos and text, we cannot accept returns or exchanges for change of mind, ordering mistakes in your design (such as typos, photo choices or low-resolution images you approved in the editor), or slight colour differences between your screen and print. Please preview every page carefully before checking out.
defects and damage
If your book arrives damaged, misprinted, incorrectly bound or is not the book you ordered, we will make it right. Email support@pixelsofficial.com within 14 days of delivery with your order number and clear photos of the issue and the packaging.
reprint or refund
Once we have reviewed your photos, we will offer a free reprint of the affected book or a refund to your original payment method. Refunds are processed through our payment provider and usually appear within 5–10 working days, depending on your bank. You do not need to send the damaged book back unless we ask.
delivery issues
If your parcel has not arrived within the expected delivery time, or the courier marked it delivered but you did not receive it, contact us within 14 days and we will investigate with the courier.
cancellations
Production starts soon after payment. If you need to cancel, contact us as quickly as possible — we can cancel and refund in full only if your book has not yet been sent to print.
your rights
This policy does not affect your statutory rights under UAE consumer protection law, including Federal Law No. 15 of 2020 on Consumer Protection.
contact
support@pixelsofficial.com — please include your order number so we can help quickly.
Last updated October 2026.